Refund and Returns Policy

Last updated: 9 September 2026

This policy applies to purchases made directly through peldsgn.com. It does not limit rights that cannot lawfully be excluded under Malaysian consumer law.

Damaged, defective or incorrect products

Please contact us within 7 days after delivery if an item arrives damaged, is materially defective, or is not what you ordered. Include your order number, a description of the problem, and clear photographs where possible. Keep the item and packaging until we advise you what to do.

After review, we may offer an appropriate repair, replacement, price reduction or refund. If we ask you to return an item because of our error or a confirmed defect, we will provide return instructions and cover reasonable return-delivery costs.

Normal characteristics of 3D printed products

Layer lines, support marks, small colour variations and minor surface variations are normal characteristics of 3D printing and are not defects if the product remains consistent with its description and intended use.

Change-of-mind returns

We do not accept returns or provide refunds because a customer changes their mind, selects the wrong product, or no longer wants a ready-made catalogue product. Please check the product description, dimensions and compatibility before ordering. This does not affect remedies for products that are defective, damaged, unsafe or materially different from their description.

Custom and personalised products

Custom-made, personalised or made-to-specification products cannot be cancelled or returned for change of mind after production has started. This does not affect remedies for products that are defective, damaged, unsafe or materially different from the approved specification.

Cancellations

Contact us as soon as possible if you need to cancel. A ready-made order may be cancelled before dispatch. A custom order may be cancelled before production starts; any design, material or work already completed may be deducted from the refund if this was agreed in the quotation.

Refunds

Approved refunds are sent to the original payment method. Bank or payment-provider processing time is outside our control. Original delivery charges are refunded only where required by law or where the return results from our error.

Contact and return address

Start every return by emailing [email protected]. Do not send an item until we provide the return address and instructions.